The Mobile Citizen Helpdesks are a resource to monitor and improve the Nepal earthquake response.

The Helpdesk Figures

100+

Volunteers

Mobilized

795

Villages

Monitored

100+

Frontline

Associates Hired

60,000

People Notified on

Quake Related Information

$242,900

Amount Raised

for the Project

55,500

People

Exposed

15+

Issues

Identified

~500

Cases

Solved

Interactive mapping of worst hit districts and communities where we are making an impact

View Map

News

Building Resilience Project

To make sense of the devastation after Nepal's dual earthquakes in 2015, five filmmakers from Nepal- through the Accountability Lab and Onion Films, Accountability Film School- traveled across the country. We sought true stories of hope, strength, and integrity. These voices are essential- because they move beyond the pictures of devastation to show the reality- ordinary people showing extraordinary resilience. Visit the website by clicking the link below.

Visit Website

Common Feedback on Reconstruction

In April 2016, the Inter-Agency Common Feedback Project collected feedback from communities across 14 earthquake affected districts on reconstruction related Issues. View the full details on the link below.

Read in English

Watch Video

Inter Agency Common Feedback Report-7

In December 2015, community perception surveys highlight a continued improvement of how communities feel about the earthquake response. While feedback collected focuses on earthquake response, other issues, particularly the fuel crisis and reconstruction, have an impact on community perceptions and feedback....

Read in English

Inter Agency Common Feedback Report-6

In December 2015, community perception surveys highlight a continued improvement of how communities feel about the earthquake response. While feedback collected focuses on earthquake response, other issues, particularly the fuel crisis and reconstruction, have an impact on community perceptions and feedback....

Read in English

Inter Agency Common Feedback Report- November 2015

In November 2015, community perception surveys highlight a continued improvement of how communities feel about the earthquake response. While feedback collected focuses on earthquake response, other issues, particularly the fuel crisis and reconstruction, have an impact on community perceptions and feedback....

Read in English

Inter Agency Common Feedback Report-4

In October 2015, community perception surveys highlight a continued improvement of how communities feel about the earthquake response. While feedback collected focuses on earthquake response, other issues, particularly the fuel crisis and reconstruction, have an impact on community perceptions and feedback....

Read in English

Community Survey Round 2 Report

This report analyses the second round of data collected from people in the 14 districts most severely hit by the earthquakes in April and May 2015. Respondents were asked to score each of the 9 questions on a 1 to 5 scale.The data is presented as a Ground Truth score...

Read in English

Open Mic Nepal 12th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Open Mic Nepal 11th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Open Mic Nepal 10th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Open Mic Nepal 9th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Open Mic Nepal 8th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Open Mic Nepal 7th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Community Perceptions in Post-Earthquake Nepal

Learning from major emergencies demonstrates the critical importance of two-way communication between communities and responders. By listening to people’s needs, opinions, suggestions and complaints, the humanitarian community can adapt its response to their specific circumstances and concerns....

Read in English

Community Perceptions in Post-Earthquake Nepal

Learning from major emergencies demonstrates the critical importance of two-way communication between communities and responders. By asking and listening to people’s needs, opinions, suggestions and complaints, the humanitarian community can adapt its response to their specific circumstances and concerns. Although challenging during an emergency response, enabling the local population to...

Read More

Open Mic Nepal 6th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Open Mic Nepal 5th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Health Concerns of Rayale

In Rayale village, people face two critical problems that affect the basic needs of people. First, people are not prepared for the monsoon and second, they have to use open grounds for toilets. This is due to damages from the earthquake. This can adversely affect the health of the people...

Read More

Household Demolition Issues

Building a house is difficult but demolishing a badly damaged house, which cannot be lived in for fears of collapse, is costly. Houses in Gongabu have been damaged extensively and residents are facing difficulties trying to demolish their damaged houses. One of the house owners in Gongabu, Mr. Anil...

Read More

Open Mic Nepal 4th Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Open Mic Nepal 3rd Issue

Open Mic Project captures rumours and perceptions on the ground to eliminate information gaps between media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before...

Read in English

Read in Nepali

Foreign Employment and Earthquake

The strong allure of foreign employment is felt by both city dwellers and villagers alike. In rural communities, employment overseas has been the first, and often, the only way of finding employment. Having paid manpower agents substantial amounts of money for a job in foreign organizations, many then find themselves...

Read More

Sunday, 19th of July, 2015, Kathmandu

"Before this, we never had any drinking water problems", said 52-year old Sanubabu Mijar of Kavre. 90 Dalit people have been living with their families in Jothpokhari, Mahadevsthan-3 of Kavre. It was a very peaceful place prior to the quake....

Read More

Monday, 29th of June, 2015, Kathmandu

"Being able to solve some of the problems of people we meet is the greatest award for us," remarked Ashika Khadka, a Mobile Citizen Helpdesks (MCHD) volunteer from Lalitpur. Our volunteers serve as intermediaries between front-line workers and local governments, connecting people with appropriate service providers, but also explaining the...

Read More

"NGOs are Selling our Faces to Earn Money"

I could see Jit Bahadur Bhujel of Pipaldanda-1, sitting under a tree avoiding the heat. A confused answer came from him when I went near him and asked if he was okay or not. I had already tried to convince him that it was god who played against us and...

Read More

A Good Example from Government

"Government is not active at all, they are doing nothing on the ground. They neither provided any relief support nor money for shelter. People are facing so many problems back in the villages, a lot of misconducts in terms of relief, is there, but government is not even playing a...

Read More

Wednesday, 23rd of June, 2015, KATHMANDU

As soon as the government decided to disburse initial relief packages, the discussion on accountability began to gain momentum. Those with experience in other disaster situations predicted a high probability of resource misallocation to false victims, and media groups began reporting on this issue. The information collected by the Mobile...

Read More

Top Ten Challenges in Nepal after the Earthquakes

The destruction caused by the Nepal earthquakes is staggering: 8,676 dead, 21,952 injured, and almost 500,000 homes destroyed. Millions of people have been affected by these natural disasters, and the trauma is far from over. Displaced citizens living in tents and temporary shelters are facing a host of issues, including...

Read More

Submit a Report

Support Us

Support Your Government

Follow Us On